At Abbotsford Cycles we want your online shopping experience to be smooth and easy! If, for any reason, you are not happy with your order, it is the wrong model for your ride or doesn’t do what or look how we say, we will provide an exchange or refund (provided items are unused and returned in the condition they were received). Simply send returns in original packaging and condition, plus the invoice, to Abbotsford Cycles within 14 days of receipt of the product.

Please call or email to notify us before returning any items.

All goods must be sent via Australia Post with tracking, unless otherwise agreed upon.

We reserve the right to charge a restocking fee at our discretion on change of mind returns. Please contact us for more information.

Refunds will be given only for the value of the item, not including the initial cost of shipping. Abbotsford Cycles is not responsible for products lost during return shipping. Exchanges should include a self-addressed prepaid satchel for the postage of replacement stock.

Forward returns to:

Abbotsford Cycles
27 Swan Street
Richmond Victoria
Australia 3121